Online Store Orders

What can I expect after I've ordered?
Once your order has been placed and payment has been confirmed, an order confirmation email will be sent to the email address provided with the order It g...
Fri, 30 Nov, 2018 at 6:29 PM
When will you ship my order? Who do you use for shipping?
Please see our shipping policy: https://onion.io/shipping/
Fri, 30 Nov, 2018 at 6:31 PM
Can I get a refund?
Please see our Refund & Exchange Policy: https://onion.io/refund-exchange-policy/
Fri, 30 Nov, 2018 at 6:32 PM
My Package is Missing Items!!
Please see our Refund & Exchange Policy: https://onion.io/refund-exchange-policy/
Fri, 30 Nov, 2018 at 6:33 PM
Can I add a product to my order?
Once payment for an order is processed, the shipping process begins and we cannot modify, cancel, or combine orders. 
Fri, 7 Dec, 2018 at 6:29 PM
The Onion store is sold out of the Omega2 or Omega2+. Does that mean you’ve stopped producing it?
Don’t worry, the Omega2 family is still in production. The Onion online store runs out of stock from time to time. It should be replenished in a few weeks. ...
Fri, 12 Jun, 2020 at 11:11 AM
How can I buy Onion products in bulk?
Please send an email to sales at onion.io and our sales team will get back to you.
Fri, 30 Nov, 2018 at 6:33 PM